South Wales Echo - 7 March 2007
Wales' two biggest cities are putting aside traditional rivalries to develop a customer service system for Swansea.
Council executives in West Wales have turned to Cardiff for help in developing a cutting-edge service based on the capital's highly successful Connect to Cardiff (C2C).
Under the deal Cardiff would provide the computer hardware and software for Swansea's own contact centre, which is scheduled to be up and running later this year.
It already has a similar agreement with Blaenau Gwent council and also works with local health chiefs, South Wales Police and the Department of Trade and Industry.
Assistant chief executive of Swansea council, said: 'There may be rivalries on the sporting field between Cardiff and Swansea but there is far more co-operation in other areas.'
Councillor Mark Stephens, Cardiff's executive member for finance, said the council already provided a similar service to Blaenau Gwent council.
